Service & Support
Depot International offers comprehensive product support for our broad and deep lineup of printer parts, computer and server parts, and IT services.
All of Depot International’s support agents are trained to provide full technical support for all the products we offer. Our support team undergoes extensive training and is authorized to support all products. Our only goal is to provide 100% customer satisfaction.
Depot offers three tiers of support to fit the needs of our customers -
World-Class Service & Support
- Nationwide dispatch and sales support
- Live, free technical support
- 3 Tiers of Technical Support
- Training and marketing resources
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Tier 1 Technical Support
- Dedicated support team for troubleshooting the most common issues.
- Immediate access to Tier 2 support
Tier 2 Technical Support
12 dedicated Tier 2 technical support associates, each averaging over 18 years of industry experience
Tier 2 Support includes:
- Technical strategies to resolves issues
- Product support and installation
- Escalated issue resolution
- Hour of operation M-F 7am to 7pm CST
Tier 3 Technical Support
- On-Site Manufacturer Support
- Nationwide service dispatch
- Access to 7,500 service technicians
- Service dispatch Monday through Friday 7am to 7pm CST
Dedicated MPS Support
The Axess® MPS Support team is available to help you grow your MPS business with sales and technical knowledge that is unrivaled in the imaging industry. Visit www.axesssupport.com to engage Depot International’s Axess® Support Team.