Advance Exchange Core Program Offerings

Depot International offers original equipment manufacturer, both new and refurbished, and aftermarket printer parts, many of which are available on Exchange. Exchange is a program that allows customers to purchase quality printer parts with same day shipment and the ability to return the repairable cores back to Depot International.

It can be bothersome to keep track of when cores are due, so Depot International has created a reporting and tracking system that is easy to use and maintain. Customers simply use the return labels included with each shipment in order to return their cores. In addition, our weekly Open Core Report ensures customers always know their core balance regardless of which core program they are involved in.

Our Advance Exchange Core program offerings are as follows:


Traditional Advance Exchange:

Our traditional Advance Exchange program requires that for each Advance Exchange product ordered, a core of the exact equivalent is returned against the original order. As a way to assist our customers with the returns, an Advance Exchange Return Label is included. If a customer also wishes to use an Authorized Return Label (ARS) label they can be purchased and added to the order for an additional cost. Several of Depot International’s programs include a free ARS label and the cost is included via the program pricing.

Both the Advance Exchange Return Label and the ARS label are tied to the order for tracking in Depot International’s system.

Core Banking:

What is Core Banking? It is a service that allows Depot International to effectively manage our customer’s outstanding core returns. Depot International manages core processing by receiving and applying returned cores to the oldest outstanding cores weekly.

At Depot International, we believe the program is mutually beneficial and will save time and money that is often associated with core management, core billing, and core payments.

For the Core Banking program to operate effectively and efficiently, we have outlined the process and requirements below:

Core Banking Steps and Requirements

  • a. Customers are asked to return cores in bulk – not individually. By pallet is preferred.45 Day Return Policy
  • b. Depot International will apply cores to customer’s accounts on a weekly basis.
  • c. Depot International will apply cores starting at the oldest orders and move towards the most current.
  • d. Depot International can substitute “like value” cores to fulfill open items.
  • e. Customers may be core charged if the values of cores submitted are insufficient.

Core 90™ Program:

  • a. This program is intended for Strategic Customers with accounts exceeding revenue of $10,000 per month with Depot International.
  • b. Customers must agree to return their cores to Depot International as required by our advance exchange agreement.
  • c. Customers must agree to a core return rate of 90% or above and if they do not reach this mark, they will be billed for the deficiency to bring them to 90%.
  • d. Customers will have 15 days to return the necessary cores prior to billing.
  • e. Customers can only be in one Exchange program with Depot International; core programs cannot be combined.

Core 90™:

Core 90™ is an innovative industry leading program offered by Depot International. Customers who qualify for this program will enjoy the easiest core program in the market to date.


Core 90™ requirements:

Customers on Core 90™ order their exchange parts as always. The program runs one month in arrears and resets every month once the established criterion has been met.

Each month Depot International provides the customer with a statement indicating how many Advance Exchange products they purchased the previous month and the quantity returned, including a listing of the outstanding cores. If the quantity returned is 90% or greater, the customer will be cleared for that month and their core balance owed set to zero for the next month.

If the customer return rate is below 90%, they will be billed for the deficiency to get them to 90%. The customer will be billed at the core value for the outstanding cores to get to 90%. Once billed, the customer will be cleared for that month and their core balance owed set to zero for the next month.

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